The starting point
The reader’s question
A request may arrive as a campaign, an article, or a content calendar. I start by finding out what the reader is trying to do. For Wheels for Warmth, people needed to know which tires they could donate and where to bring them. A direct guide earned 65,906 views and 274 shares.
Once I know the question, I can choose the writing, photographs, format, and distribution around it.
